Optimize customer support with total visibility on deliveries
Reduce “Where is my package?” requests and speed ticket resolution with proactive notifications and CRM integrations.
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Your support teams shouldn't spend their days answering “Where is my package?”
Between delivery delays, relay point problems or unreported transport incidents, your agents waste precious time looking for information, contacting carriers or reassuring unhappy customers.
With Shipup, centralize information, anticipate incidents, and let your teams focus on what matters: solving real problems effectively.
Improve the punctuality of your deliveries
+15%
Deliveries on time
Compare your carriers depending on the areas, warehouses or services, to favor the most reliable ones.
Analyze real deadlines and incidents to identify the causes of delay and correct them quickly.
Track your key indicators (delays, delivery attempts, NPS) via clear and actionable dashboards.
+30 pts
NPS
Make informed decisions on your logistics partners based on consolidated data.
Trade from a position of strength with numerical elements: deadlines, incidents, feedback, satisfaction.
Analyze your performance over 3+ years to detect trends and manage your post-purchase experience.
+6%
Deliveries successful on the first attempt
Get automatic alerts in case of performance degradation, before it generates support.
Align your teams thanks to data shared in your internal tools (CRM, BI, ERP).
Deploy targeted actions based on scheduled reports and smart filters.
Stay in control of your delivery anomalies
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Understand what's disrupting your supply chain with a visual dashboard that centralizes carrier incidents.
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Identify and correct problems before they generate customer contacts, by analyzing the most frequent types of anomalies (e.g., “no update tracking”, “not shipped”, etc.).
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Establish a common vision of the incident throughout the organization, thanks to a configurable typology and precise filters (carriers, countries, warehouses, custom variables...).
Measure the impact on your customer service
Support tickets
Earned per ticket
post-delivery NPS
“Thanks to Shipup's reliable data on our delivery performance, we were able to adjust our delivery promises more accurately.”
Increase conversion at every stage thanks to reliable and intelligent delivery estimates.
Shipup integrates natively with your support and automation tools:
