FAQ
No, the extension is simple and ready to use. It can be installed in 2 clicks and is integrated into the daily life of your teams without the need for training. Your agents access package information without leaving their CRM, in complete autonomy.
The Chrome extension is compatible with all tools accessible via a browser: Zendesk, Gorgias, Easiware, Salesforce, Freshdesk, etc. You just need to use Google Chrome to take advantage of it. No technical integration is required.
All the essential data to process a WISMO ticket: delivery status, carrier events, notifications sent, delivery address, order number and tracking. The extension automatically detects the customer's email in the ticket to show this information.
Your agents can search the extension manually, by simply entering the customer's email or an order number. They then have access to the same tracking information in a few seconds.
