RETURNS

Deliver   
Smarter Returns

Transform returns from a customer pain into a hassle-free experience that builds loyalty and protects revenue.

Unlock growth by turning returns into a seamless, sustainable, and customer-first experience. Offer a streamlined process that safeguards profit while giving shoppers the confidence to come back again and again.

"We reduced tickets related to returns by 23%, enabling our customer support team to optimize their time."

Tom Réquillart
E-commerce and Operations Manager @Hardloop

FAQ

How long does it take for customers to return with Returns?

Customers can finalize a return in just 60 seconds via a 100% digital and self-service portal. The process is fast, intuitive, and designed to eliminate frustration while building trust.

How does smarter feedback reduce customer support tickets?

By offering instant return labels, real-time tracking, and clear instructions, retailers generally see a 25% drop in return-related support requests, freeing up teams to focus on higher-value interactions.

Can returns really improve loyalty and sales?

Yes. A smooth and transparent return process reassures buyers and encourages them to repurchase. Retailers can also offer instant refunds, credit cards or gift cards, thus turning the risk of churn into an opportunity for loyalty and growth.

What information can brands get from the feedback data?

Smarter returns eliminate good paper, enable local consolidation to reduce carbon emissions, and promote circular business models through resale, recycling, or repair — helping brands meet their sustainability goals.

What information can brands get from return data?

Detailed feedback analyses allow businesses to identify recurring product issues, prevent abuse, and optimize their inventory strategy, leading to better decisions and lower costs.

Ready to reshape
your returns experience?