Monitor and manage your logistical incidents
A dashboard that automatically detects logistical anomalies (packages blocked, not scanned, not delivered...), categorize them, aggregate them, and alert your teams in case of a peak.
Anomalies detected.
Causes identified.
Contracts optimized.
-67%
of support tickets.
2×
contact rate lower than the e-commerce average.
-28%
fewer refunds related to delivery incidents.
Automatically identify delivery anomalies and take action before they become critical. Blocked, unscanned or overdue packages are detected, categorized, centralized in a visual dashboard, with real-time alerts for your teams.
Adopted by e-commerce logistics leaders
Quickly detect delivery incidents
Analyze your data accurately
Act proactively
Exportable data
Easily export all affected packages to speed up analysis and resolution.
Recurring reports
Receive regular reports to keep an eye on the go.
Real-time alerts
Set alerts in case of a sudden surge in incidents to take immediate action.
“It's really our key tool: we immediately visualize outstanding packages, we follow trends, and we can finally talk to carriers factually.”
Frequently asked questions
Yes. From the “Manage Reports” section, you can generate a single export in .CSV format containing all the tracking numbers corresponding to the filters you have defined. This export is particularly useful for analyzing concrete cases or providing a report to your carriers.
It's completely configurable. You can schedule regular reports (daily, weekly...) and choose: the day of dispatch and the precise time of receipt. This allows you to improve your logistical performance by monitoring incidents proactively, or even to delegate contact with the customers concerned to a dedicated team.
Yes. You have access to advanced filters in the dashboard, allowing you to cross-reference data according to: the carrier, the country of destination, the period, the type of incident, the delivery status, the warehouse, the warehouse, custom variables (for example: customer segment). This allows you to refine your analyses and precisely identify the points of friction in your supply chain.
Yes. The dashboard is designed to be transversal to all your carriers. It normalizes data, allowing you to objectively compare performance and apply the same analysis criteria regardless of the provider. This approach is ideal for fast-growing businesses in e-commerce logistics. Tip: We recommend that you set a custom alert threshold for each carrier, based on their history and your expectations.
