SMS delivery notifications: alert at key moments
Keep your customers informed at every stage of delivery with SMS messages sent automatically and in real time. Fewer failures, fewer returns, more trust: the ideal channel to strengthen your post-purchase experience.
A message instantaneous.
A delivery Successful.
One return avoided.
+6%
of successful deliveries From the first pass
2X
Fewer than failed deliveries
Fewer than returns
3X
Send clear messages at every stage of delivery and combine them with other channels to deliver a smooth, proactive, and personalized delivery experience.
They are already notifying their customers by SMS
Improve the delivery experience and reduce support tickets
Reduce delivery failures and feedbacks
Proactive alert
Alert the customer if information is missing to avoid delivery failures.
Instant notifications
Reduce returns by keeping your customers informed at every key stage.
Automatic reminders
Automatically restart before a package is abandoned at the pick-up point.
Increase satisfaction and loyalty
FAQ
You can automate messages such as “package being delivered”, “package available at a relay point”, or even “incomplete address”. These notifications help prevent delays, limit support tickets, and increase customer satisfaction.
SMS is the most direct and most read channel (opening rate > 90%) to inform your customers at each stage of e-commerce delivery. It makes it possible to reduce delivery failures, to anticipate incidents, and to limit support tickets.
Yes. By keeping your customers informed in real time, you significantly reduce support tickets related to questions like “where is my package?” This optimizes the use of your ticketing tool and improves the productivity of your customer service.
You can dynamically insert the customer's first name, the name of the carrier or the location of the pick-up point. This improves engagement, and helps to reduce ticket response time by anticipating the needs or questions of your customers.
