Carrier complaints: less effort, more than repayments
Claims automates and centralizes your multi-carrier disputes to speed up their resolution, limit losses and improve customer satisfaction.
Disputes centralized.
Refunds maximized.
Operations optimized.
€2.30
saved per claim
90%
of the pre-filled claim form
9 min
won per claim
Manually managing claims on carrier portals is time-consuming and repetitive. With Shipup, everything becomes smoother.
Centralize and Accelerate your carrier claims
Maximize your chances of repayment
“The Claims module allowed us to reduce the time it took to open a request with carriers by 50%. Individual tracking of ongoing complaints allows agents to better monitor their requests.”
Lower your costs, increase your efficiency
Automate tracking
Avoid repetitive tasks by automatically tracking carrier responses, for proactive and smooth management.
Focus your teams on the essentials
Free up your support teams to focus on high value-added exchanges with your customers.
Create a dispute in 1 minute
Spend 12 to 1 minute to open a case, or more than €1.50 saved per claim processed.
Frequently asked questions
Yes. Shipup integrates perfectly with tools like Zendesk, easiware and your internal transport CRM thanks to our API and our Chrome extension. This makes it possible to create and follow up a complaint directly from the ticket form, without changing the environment.
Absolutely. Each claim has a status updated in real time (pending, reimbursed, refused, etc.). You have access to a centralized global vision, with the possibility of filtering by status, carrier or amount recovered. It is a centralization of data essential for monitoring and performance.
No Everything is managed via Shipup. The tool centralizes tracking data and automatically sends complaints via its integrations. You benefit from unified management, without having to juggle between carrier interfaces.
Shipup “Claim” is only compatible with 3 carriers: Mondial Relay, Chronopost and Colissimo. Thanks to our logistics automation, no additional technical configuration is required: if you use Shipup for package tracking, you can activate complaint management immediately for these carriers.
