Optimize customer support with total visibility on deliveries
Offer a reassuring post-purchase experience with proactive and branded notifications that inform your customers, reduce tickets and support costs, and boost satisfaction.
They transformed
Support overwhelmed by delivery questions
Reduce the number of incoming tickets
-67% support tickets
Anticipate the questions “Where is my package?” thanks to proactive notifications sent at key stages of the delivery journey.
Reassure your customers with personalized and contextualized messages, which on average are responsible for a 67% decrease in incoming delivery tickets.
Automate incident management to limit contact spikes due to delays or logistical problems.
Accelerate the processing of requests
2 minutes saved per ticket
Give your agents a comprehensive and centralized view of package tracking, including reported incidents.
Activate the Chrome Shipup extension to display all tracking data directly in your support tool (Zendesk, Gorgias...) in one click.
Save up to 2 minutes per ticket by eliminating round trips with carriers or the ERP.
“Our support agents find follow-up information from our customers much more easily, allowing them to resolve cases more quickly.”
Improve the customer experience while reducing your costs
Improve customer satisfaction sustainably: +30 NPS points
Reduce the frustration of post-purchase uncertainty through proactive and reassuring communications.
Strengthen customer relationships by anticipating problems rather than reacting to them.
Offer a seamless and premium experience, from checkout to delivery, with a measured impact of +30 points on the NPS in the first 3 months.
Reduce operational support costs: +350% ROI
Reduce the pressure on your teams without sacrificing service quality, even during seasonal peaks.
Avoid additional hires by automating recurring tasks.
Reallocate your resources to high value-added requests to optimize support performance.
Connect Shipup to your support tools
Shipup integrates natively with your e-commerce stack and your ticketing tool:
