Detect dissatisfaction with post-delivery questionnaires
Delivery questionnaires sent automatically upon receipt of the package make it possible to detect dissatisfactions, to respond quickly and to encourage happy customers to leave a review.
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Any opinions mastered.
Visitors reassured.
A buying decision simplified.
99%
of consumers consult online reviews before making a purchase.
64%
of customers leave a negative review in case of delivery problems.
+2.5★
on average on Truspilot in 6 months with Feedback.
By triggering a personalized questionnaire right after delivery, Shipup helps you defuse customer dissatisfaction, automate corrective actions, and build loyalty.
They transformed
Prevent dissatisfaction before it became visible
Automate responses to recurring problems
“We reduced 1-star reviews on Trustpilot by 50% thanks to post-delivery surveys via Feedback.”
Turn feedback into levers for continuous improvement
Analyze the causes
Visualize the sources of dissatisfaction by carrier, type of problem, or geographic area.
Detect trends
Identify recurring issues to adjust your products, services, or logistics partners.
Personalize your answers
Adapt each customer response based on their recent experience and satisfaction level.
Strengthen your e-reputation with intelligent routing
Optimize the impact of each customer feedback by automatically adapting the journey according to the level of satisfaction.
Boost your reviews
Redirect happy customers to Trustpilot, Google, or other review platforms to boost your visibility.
Limit negative reviews
Get feedback from dissatisfied customers on your site, in a private space, to avoid negative public reviews.
Generate traffic
Turn customer feedback into opportunities by generating traffic to your site while maintaining your brand image.
Frequently asked questions
Yes. The Feedback questionnaire is fully customizable: you can integrate your logo, choose a background image, write your own questions and modify the message displayed once the questionnaire is completed. It is also possible to adapt the experience according to the rating given by the customer (e.g.: specific redirection according to the number of stars).
Yes. Feedback integrates with the main tools on the market such as Zendesk, Gorgias, and Klaviyo. This makes it possible to automate the processing of returns, to trigger targeted marketing scenarios or to create support tickets if necessary.
Yes. You can set up Feedback to refer only satisfied customers (for example those who gave 4 or 5 stars) to Trustpilot, in order to improve your overall rating on review platforms.
Yes. Feedback is compatible with the majority of e-commerce CMS such as Shopify, PrestaShop, Magento, WooCommerce or Salesforce Commerce Cloud. Integration is easy via a module or an API.
It is possible to redirect to other platforms such as Trustpilot, Verified Reviews, Google Reviews, Yelp or any personalized page, according to your preferences.
