Podcast & Webinars

How Onepilot Drives a 90% Renewal Rate l Customer Care Secrets

"Customer care is all about delivering the right response at the right time."

November 26, 2024

Customer Experience

Cutting Return Costs by 40%: ZigZag’s Strategies for Returns Success

“Not every return has to be free for every customer in every geography for every item.”

Joseph Thurston

November 12, 2024

Returns

Discover how easiware went from CRM to specialized omnichannel platform with 500 clients

"It's important to consider the customer as a human, and not a ticket."

Joseph Thurston

October 3, 2024

Customer Experience

L'avenir de l'e-commerce responsable avec Emery Jacquillat, président de la Camif

« Le post-achat est la partie clé qui est probablement la moins visible, mais sur lequel on a beaucoup investi au profit de notre satisfaction client. »

Joseph Thurston

July 18, 2024

Customer Satisfaction

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