Turn every delivery into a loyalty opportunity
Book a demoTurn unhappy shoppers into brand advocates as early as possible with a fast response to customer dissatisfaction.
Optimise feedback collection
Use delivery-triggered satisfaction surveys to identify customer frustrations and address them before they become public.
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Customise your surveys’ look and feel to fit your brand
Align your surveys with your brand’s image and voice with full control of copy, images, and colors.
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Make problem resolution easy for shoppers
Provide immediate assistance for simple issues and direct complex cases to appropriate support channels.
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Create a seamless feedback experience
Turn customers’ dissatisfaction into loyalty with proactive and branded feedback surveys inside delivery notifications.
Turnkey support for standard cases
With pre-configured questionnaires, customers can resolve common issues in full autonomy, reducing support requests.
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Streamline feedback for seamless communication
Integrate responses directly into your CRM, enriched with relevant information like tracking and order numbers to facilitate efficient handling of key requests.
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Save time with automated resolutions
Reduce your team’s workload by automating the handling of standard, recurring issues.
Spot trends in customer dissatisfaction
Access smart dashboards to analyse dissatisfaction by carrier, region, and issue type to make more informed decisions.
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Leverage feedback to personalise your communication
Integrate Shipup Webhooks into your marketing automation platform to adapt your communications to your shopper’s last experience.
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Turn customer feedback into actionable insights
Explore the sources of dissatisfaction to identify priority actions.
Ready to reshape your post-purchase experience?
