Improve support efficiency and
reduce your ticket volume
Supercharge your support teamResponding to delivery tickets can be complex. Allow your support agents to quickly and proactively resolve delivery issues.
Choose alerts that matter
Not all shipping incidents require the attention of your support agents. Decide which alerts to activate and tailor them to your needs.
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Get alerts directly into your CRM solution
Whether you’re using Zendesk, Easiware, Gorgias, or another tool, receive alerts directly in your CRM solution for better productivity, efficiency, and monitoring.
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Get real time alerts for shipping incidents
Inform your support agents immediately when something goes awry with your shipments so they can take action and reassure your customers.
Access shipping
information without leaving your CRM
Thanks to our Shipup Chrome extension, every time your agent opens a customer ticket in their CRM interface (Zendesk, Easiware, Gorgias, etc.), all tracking data related to that specific customer is instantly displayed. Increase efficiency and end app switching for your support agents by centralising all delivery information in the same place.
Get feedback at the optimal time
Upon each delivery, send a notification to your customer with a short satisfaction survey.
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An incredible response rate
Take action with unhappy customers as early as possible to cultivate new brand advocates.
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Send satisfaction surveys right at delivery
Turn unhappy shoppers into brand advocates as early as possible with a speedy response to customer dissatisfaction.
Ready to reshape your post-purchase experience?
