Cutting Return Costs by 40%: ZigZag’s Strategies for Returns Success
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In this episode of Shipup Talks, we sit down with Matthew Jacques, Global Partnerships Director at ZigZag Global. Matthew shares his expertise in e-commerce and how returns management is becoming a key factor in customer satisfaction.
Watch to discover:
📊 How AI and data analysis allow merchants to anticipate customer behavior, enabling more tailored services. Currently, over 75% of online shoppers check a retailer’s returns policy before making a purchase, underscoring the need for efficient returns systems.
💰 Strategies to retain revenue with returns. ZigZag helps retailers save up to 40% in return costs with features like QR codes and consolidated returns. During peak seasons, they handle up to 50,000 returns daily, enabling retailers to manage inventory and reduce environmental impact at scale.
🌱 How online retailers can improve the sustainability of their returns: retailers using ZigZag's platform have cut return-related carbon emissions by up to 50% by leveraging their global network of return centers, ensuring products are sent to the nearest location for restocking or recycling.
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