Optimize
Shipup's Customer Support Toolkit optimizes support team efficiency with real-time shipping alerts and centralized order tracking. Customizable reports, dashboards, and automated claims management further streamline support operations.
+8%
decrease in customer contact rate
+€80,000
saved on customer support costs
+15%
time saved on ticket management
Customer Support Toolkit
Enhance customer support efficiency by providing real-time alerts for shipping incidents directly within all your CRM tools.
- Inform your support agents immediately when something goes awry with your shipments so they can take action and reassure your customers.
- Receive order alerts from a variety of channels, from Zendesk & Gorgias to your own webhook channel
- Gain efficiency by choosing when to notify CS with alerts
Thanks to our Chrome extension, every time an agent opens a customer ticket in their CRM interface (Zendesk, Salesforce, Gorgias, etc.), Shipup instantly displays all tracking data related to that specific customer.
- Increase customer support efficiency by centralizing all delivery information in one plage.
- Instantly display all tracking data related to that specific customer in one CRM.
- Integrate with a variety of CRMs, including Zendesk, Salesforce and Gorgias.
Logistics Insights
Customize your dashboards according to your needs.
- Inform Customer support and online shoppers in case of an important issue
- Understand what is going on at any given time in order to take action to resolve the issue
- Have more bargaining power when negotiating contracts with your carriers
Gain reliable insights into delivery incidents to efficiently manage them across teams.
- Gain immediate visual insight into shipping operations' health with graphs displaying incident trends and total affected parcels.
- Delve deeper into incident data by cross-referencing types with dates, carriers, destinations, and more for precise issue verification.
- Set up automated report dispatches at specific times to proactively manage incidents and contact affected customers regularly.
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Create instant or periodic reports to generate and receive customizable reports with the columns of their choice and for the period of their choice.
- Access all shipping data without having to connect to Shipup reports.
- Choose which information to share with your team.
- Build your own analysis based on raw data sent to you.
Claim Management
Easily open and follow up on your carrier claims without leaving your ticketing tool. No need to go through the carrier portal anymore.
- Have 90% of the claim form pre-filled: Shipup automatically pre-fills most fields of the claim form (customer name, address, country, package content, etc.)
- Be notified when the carrier responds: Shipup will let the merchant know if the carrier has responded to the claim. No need to connect to their carrier portal to check if there are any updates.
- Centralize all your claims on one tool: All opened claim from colissimo and Chronopost are centralized in one page on shipup. Easily navigate between your claims
Integrations
Shipup seamlessly integrates with business apps, e-commerce platforms, and delivery companies.
Claim dashboard
Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.
Incident dashboard
The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.
Order tracking
Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.
Chrome extension
Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.
Shipup allows
our customer team to

focus their time beyond
ticket management
Jen Howell
Ugo Paties
Ready to reshape your post-purchase experience?
Book a demo
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