Optimize Customer Support Efficiency with Shipup's Toolkit

Optimize

Shipup's Customer Support Toolkit optimizes support team efficiency with real-time shipping alerts and centralized order tracking. Customizable reports, dashboards, and automated claims management further streamline support operations.

+8%

decrease in customer contact rate

+€80,000

saved on customer support costs

+15%

time saved on ticket management

Customer Support Toolkit

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Alert
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Enhance customer support efficiency by providing real-time alerts for shipping incidents directly within all your CRM tools.

  • Inform your support agents immediately when something goes awry with your shipments so they can take action and reassure your customers.
  • Receive order alerts from a variety of channels, from Zendesk & Gorgias to your own webhook channel
  • Gain efficiency by choosing when to notify CS with alerts
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Order tracking
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  • Increase efficiency and end app switching for your support agents by centralizing all delivery information in the same place.
  • Instantly access all tracking data related to customers.
  • Get real-time tracking updates.
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Chrome extension
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Thanks to our Chrome extension, every time an agent opens a customer ticket in their CRM interface (Zendesk, Salesforce, Gorgias, etc.), Shipup instantly displays all tracking data related to that specific customer.

  • Increase customer support efficiency by centralizing all delivery information in one plage.
  • Instantly display all tracking data related to that specific customer in one CRM.
  • Integrate with a variety of CRMs, including Zendesk, Salesforce and Gorgias.

Logistics Insights

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Custom dashboards
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Customize your dashboards according to your needs.

  • Inform Customer support and online shoppers in case of an important issue
  • Understand what is going on at any given time in order to take action to resolve the issue
  • Have more bargaining power when negotiating contracts with your carriers
Learn more
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Incident analysis
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Gain reliable insights into delivery incidents to efficiently manage them across teams.

  • Gain immediate visual insight into shipping operations' health with graphs displaying incident trends and total affected parcels.
  • Delve deeper into incident data by cross-referencing types with dates, carriers, destinations, and more for precise issue verification.
  • Set up automated report dispatches at specific times to proactively manage incidents and contact affected customers regularly.
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Reports
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Create instant or periodic reports to generate and receive customizable reports with the columns of their choice and for the period of their choice.

  • Access all shipping data without having to connect to Shipup reports.
  • Choose which information to share with your team.
  • Build your own analysis based on raw data sent to you.

Claim Management

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Claim Management
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Easily open and follow up on your carrier claims without leaving your ticketing tool. No need to go through the carrier portal anymore.

  • Have 90% of the claim form pre-filled: Shipup automatically pre-fills most fields of the claim form (customer name, address, country, package content, etc.)
  • Be notified when the carrier responds: Shipup will let the merchant know if the carrier has responded to the claim. No need to connect to their carrier portal to check if there are any updates.
  • Centralize all your claims on one tool: All opened claim from colissimo and Chronopost are centralized in one page on shipup. Easily navigate between your claims
Learn more
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Integrations

Shipup seamlessly integrates with business apps, e-commerce platforms, and delivery companies.

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Claim dashboard

Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.

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Incident dashboard

The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.

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Order tracking

Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.

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Chrome extension

Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.

Shipup allows
our customer team to

focus their time beyond
ticket management

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Shipup allows our customer team to focus their time beyond
ticket management

Read the story

We increased our ROI by 350% with Shipup's proactive notification sent automatically after purchase.

Read the story

Jen Howell

Head of Customer Service & Logistics

Ugo Paties

Customer Operations Specialist @ Withings

Ready to reshape your post-purchase experience?

Book a demo