Engage
Shipup's Track & Communicate solution enables merchants to engage their customers with branded notifications, a customized tracking page, and proactive smart notifications, enhancing customer experience and driving additional revenue.
+8%
decrease in customer contact rate
+€80,000
saved on customer support costs
+15%
time saved on ticket management
Track & Communicate
Shipup allows online merchants to give visibility to online shoppers with branded & custom notifications instead of relying on default & impersonal notifications sent by the carriers.
- Provide a reassuring customer experience with familiar branded emails & SMS notifications sent at every stage of the post-purchase journey, from delivery to returns.
- Drive revenue by promoting additional products, referral and loyalty programmes on high-engagement notifications.
- Reduce customer support contact rate by including shipment information directly in the notifications.
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Redirect customers to a fully branded tracking page hosted on your own e-commerce website.
- Relieve customer anxiety by keeping the customer updated about the status of their order and its estimated date of arrival.
- Provide a consistent branded experience all throughout the tracking process.
- Boost your revenue by driving traffic directly to your website via personalized product recommendations, referral and loyalty programs.
Smart notifications allow you to communicate about key delivery events that carriers do not communicate about.
- Reassure customers by proactively notifying them when a delivery issue arises.
- Inform customers about incidents such as a late delivery, or when a package is waiting at pickup point
- Send reminders on key events you don’t want your customers to miss
Chrome extension
Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.
Order tracking
Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.
Incident dashboard
The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.
Claim dashboard
Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.
Integrations
Shipup seamlessly integrates with business apps, e-commerce platforms, and delivery companies.
Shipup allows
our customer team to

focus their time beyond
ticket management
Jen Howell
Ugo Paties
Ready to reshape your post-purchase experience?
Book a demo
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