Drive engagement

Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.

30 pts

increase in NPS score

70%

open rate of notifications

84%

of clients open the tracking page

Track & Communicate

Offer branded delivery communication

Stand out with branded, personalized notifications, instead of generic ones sent by carriers. Boost revenue by promoting products and loyalty programs, while reducing support inquiries with clear shipping info in every message.

Enhance customer experience with a branded tracking page

Ease delivery anxieties while reinforcing your brand with your branded tracking page. Drive traffic back to your store with personalized recommendations and loyalty offers, turning tracking into a revenue opportunity.

Prevent poor experiences with more delivery updates

Proactively update customers on issues (e.g., late deliveries or packages at pickup points) that carriers don’t cover. Send reminders for important milestones.

Customer Support Toolkit

Alert your support team in real-time about incidents

Customise delivery alerts (e.g., late package notifications) based on the events you want your support team to address directly.

These alerts are automatically triggered in real-time within your CRM, enabling you to proactively resolve issues before customers even notice.

Centralise delivery tracking

Access all delivery information in real-time for each customer and carrier centralised within your Shipup account.

Manage delivery issues within ticketing tools

With the Chrome extension, instantly access all your customer shipping data without leaving your ticketing tool (Zendesk, Salesforce, Gorgias, etc.), to help you resolve delivery issues 3X faster.

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