About
Vroomly
Discover how Vroomly Pro, a car maintenance e-tailer, cut support tickets by 40%, increased on-time deliveries by 15% and achieved a 70% open rate on their delivery emails.
Shipup impact
40%
fewer support tickets after 1 month of use
15%
increase in on-time deliveries
70%
open rate for delivery notifications
The Challenge: Transparent delivery communication and optimized carrier tracking
Mechanics rely on fast, next-day deliveries to minimize vehicle downtime. Without clear updates, Vroomly Pro's clients were unable to anticipate delays, leading to client stress and an overloaded support team.
What's more, Vroomly had no detailed metrics to track delivery efficiency. Decisions were based on general customer complaints rather than granular data-driven insights, making it difficult to identify recurring issues and optimize operations.
Our Solution: Full order visibility and proactive delivery communication
Vroomly is now able to offer a transparent, reassuring delivery experience with real-time incident notifications sent automatically when issues arise, with personalized messaging tailored to each incident type (late delivery, order without tracker...).
They saw a 40% fewer support tickets just one month after using Shipup thanks to these high-engagement delivery updates.
The garage management software is now able to refine its delivery commitments with detailed carrier performance metrics, including time to delivery, delay causes, and breakdowns by carrier and country. Thanks to these granular insights, Vroomly achieved a +15% increase in on-time deliveries, rising to 80% to 95%.
Results we are proud of
"We saw a 40% reduction in support tickets in just 1 month, freeing our support team to focus on other critical tasks."
Learn more about Shipup's product suite
Drive engagement
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
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Optimize operations
Empower your support team with centralised delivery information, real-time shipping alerts, and hassle-free claims automation.
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Increase revenue
Drive loyalty, increase repeat sales, and captivate your customers with personalised, data-powered delivery experiences.
Book a demoRetain customers
Ease your return process and collect feedback automatically to improve support and retain revenue.
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