About
Photobox
Discover how Photobox, a European leader in online photo printing, reduced WISMO tickets by +40%. With customers reassured about their orders, their NPS by +15 points, while boosting their post-purchase email open rate to 62%.
Shipup impact
+40%
drop in WISMO inquiries
‍
+15
point increase in NPS
‍
+62%
email open rate
‍
The Challenge: Maximize visibility over order status and carrier performance
Photobox's global network of carriers lacked transparency about order updates, and weren’t proactive in the event of an issue. As a result, their customer support team was burdened by a high volume of “Where Is My Order?" (WISMO) inquiries, leading to unhappy customers and stretching their support resources thin.
For the logistics department, inconsistent data from diverse carriers spread across various countries proved burdensome. Without unified insights, they struggled to detect delays and proactively handle shipping issues, leading to costly inefficiencies.
Photobox’s marketing team suffered from a low engagement on their post-purchase touchpoints, missing a vital opportunity to drive additional sales and improve customer loyalty.
Our Solution: Boost efficiency through proactive updates and unified carrier performance
By integrating Shipup, Photobox’s customer support team cut WISMO inquiries by an impressive 40%. Our platform provided customers with visibility across all brands and territories, saving support agents valuable time by proactively notifying them about delivery issues.The result? A 15-point increase in NPS.
From a logistics perspective, Shipup enabled Photobox to manage carrier performance more effectively by consolidating neutral shipping data in one interface.
Shipup's branded emails sent after purchase became a game-changer for Photobox’s marketing team. These emails with real-time updates increased open rates to 62% and click-through rates to 17%. The marketing team also harnessed their personalized order tracking page to promote branded videos.
‍
“Thanks to Shipup’s centralized carrier insights, we can objectively monitor our carriers and have a global overview of delays.”
Learn more about Shipup's product suite
Drive engagement
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
Book a demo
Optimize operations
Empower your support team with centralised delivery information, real-time shipping alerts, and hassle-free claims automation.
Book a demo
Increase revenue
Drive loyalty, increase repeat sales, and captivate your customers with personalised, data-powered delivery experiences.
Book a demoRetain customers
Ease your return process and collect feedback automatically to improve support and retain revenue.
Book a demo
