About
Eve Sleep
Discover how Eve Sleep improved delivery by gaining a neutral overview of carrier performance
Shipup impact
Eve Sleep, a leading mattress e-tailer, was left in the dark regarding their carriers' delivery performance.
As the saying goes, 'You can't improve what you can't measure'. The online business needed visibility over their carriers' performance in order to improve the delivery experience for their customers.
Beyond increasing customer satisfaction, Eve Sleep sought to optimize costs by monitoring and comparing carrier efficiency.
By gaining a neutral, centralized overview of carrier data through Shipup, Eve Sleep was able to accurately monitor carriers' performance.
With Shipup, Eve Sleep can analyze and compare data on carriers' time to delivery and packages sent over time. They can even filter delivery incident by type for each carrier.
Thanks to these insights, the e-tailer is able to ensure that its customers receive their package as quickly as possible, while paying a fair price.
Shipup's objective carrier data eventually enables Eve Sleep to renegotiate contracts with carriers, in turn controlling its expenditure.
"Shipup has allowed us to easily track order and monitor delivery partners' performance, ensuring we are providing the best possible customer experience."
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