About
Courir
Discover how Courir decreased their contact rate by 50%, reduced time spent on carrier claims 2X lower than the eCommerce average and boosted their email open rate to 60% with Shipup.
Shipup impact
2X
lower contact rate compared to eCommerce average
50%
reduction in time spent on carrier claims
60%
post-purchase email open rate
The Challenge
As a renowned shoe brand undergoing exponential growth, Courir wanted a delivery experience worthy of a leader.
Courir wanted to provide its customers with a familiar experience. The e-tailer wanted its branding to remain coherent throughout the entire customer experience, even during delivery.
An effortless post-purchase experience was also required to achieve exceptional customer satisfaction. From questions about delivery status to initiating carrier claims, the iconic e-tailer sought to create seamless interactions at every stage of the post-purchase journey.
Our Solution
With fully branded email notifications and custom tracking page, Courir is able to keep customers in the Courir universe, and not that of third-party carriers. These high-engagement emails receive an impressive 60% open rate - 217% more than a traditional email campaign.
Proactive email updates about delivery issues mean that customers aren’t left guessing about the status of their package, empowering customer support teams to achieve a 2X lower contact rate compared to eCommerce average.
Finally, surveys sent automatically after purchase allow customers to express their opinion about delivery, be it be good or bad, with customer support reaching out in instances of Courir’s choosing. Carrier claims are also pre-filled, reducing time spent on claims by 50%.
Results we are proud of
"The more proactive we are, the less likely our customers will be motivated to shop elsewhere and contact customer support - our contact rate has been lowered to ½ the eCommerce average since implementation!"
Learn more about Shipup's product suite
Optimize operations
Empower your support team with centralised delivery information, real-time shipping alerts, and hassle-free claims automation.
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Drive engagement
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
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Increase revenue
Drive loyalty, increase repeat sales, and captivate your customers with personalised, data-powered delivery experiences.
Book a demoRetain customers
Ease your return process and collect feedback automatically to improve support and retain revenue.
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