About
Blissim
Discover how Blissim creates a branded experience throughout delivery, with a dedicated tracking page and email alerts tailored to their universe: customized logo, social media channels and latest offers.
Shipup impact
100%
branded delivery and returns emails, and order tracking page
Blissim, a leading beauty box e-tailer, wanted to immerse customers in its brand universe all throughout delivery and beyond.
While customers were delighted by a memorable brand experience before purchase, with its signature pink logos and seasonal offers, once they clicked purchase the delivery experience fell flat.
Cold, transactional emails from third-party carrier communication significantly dampened the customer experience after the initial thrill of buying, reducing customer loyalty.
Providing a memorable delivery experience was all the more important given that Blissim offers a monthly subscription.
By committing to receiving orders on such a regular basis, customers expect a familiar and hassle-free delivery experience.
With Shipup, Blissim is able to fully customize its delivery emails to keep customers engaged with their brand universe.
In emails sent all throughout delivery and eventually returns, as well as its order tracking page, Blissim tailors its content with:
- A customized logo
- Tailored icon by delivery event
- Social media channels (Instagram, YouTube, Twitter)
- Latest offers
Blissim is able to reassure customers when deliveries go awry with a branded email, sent automatically when an incident, such as a late delivery, is detected.
"With Shipup, we now control the entire customer experience, from click to possession and beyond."
Learn more about Shipup's product suite
Increase revenue
Drive loyalty, increase repeat sales, and captivate your customers with personalised, data-powered delivery experiences.
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Drive engagement
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
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