ba&sh

How ba&sh reassures customers with complete order visibility
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About

ba&sh

Discover how ba&sh reassures customers with complete order visibility

Product used

Industry

Apparel

Shipup impact

+100%

order visibility

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The Challenge: Enhance order visibility after purchase

Waiting for your parcel can be a stressful experience. ba&sh wanted to reassure their customers about their parcel, whether it be a special gift for a loved one or simple a purchase for oneself.

How? By giving customers full visibility over the status of their package, from delivery to returns.

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Our Solution: Proactive notifications sent all throughout delivery and returns

ba&sh is now able to proactively notify customers about order issues.

Say a parcel is delayed, or there hasn’t been any tracking update from the carrier - Shipup automatically detects these events and communicates them to customers via mail. By regaining control of communication after purchase, the high-end fashion brand reduced its WISMO (‘Where Is My Order) queries and garnered positive feedback from customers.

The high-end fashion e-tailers is now able to offer an exceptional post-purchase that lives up to its brand.

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Results we are proud of

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"I've had some great feedback recently from customers who have told me 'it's great that you're keeping us informed; you're really proactive'"

Houzmah Golaup

Deputy Head of Customer Support @ba&sh

Learn more about Shipup's product suite

Drive engagement

Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.

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